Admissions & Enrollment Coordinator at Generation

Remote

$60,000 - $70,000/year

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Generation USA is a nonprofit organization that provides free job training, placement, and support to help people find life-changing careers. We are on a mission to transform education to employment systems to prepare, place, and support people into life-changing careers that would otherwise be inaccessible. We operate as part of a global network based on a methodology that we believe can serve hundreds of thousands—and eventually millions—of people who are unemployed, underemployed, or need to learn new skills. Our program creates real business value for employers and lasting career impact for participants. To date, more than 40,000 people have graduated from Generation programs around the world. For more, visit usa.generation.org.

Role

We’re looking for an organized, engaging Admissions and Enrollment Coordinator who will connect and guide applicants to our programs. The Admissions Coordinator will play a key role in screening applicants and enrolling learners in cycles throughout the year. The Admissions Coordinator will also be integral to ensuring our systems work seamlessly to allow us to screen and select applicants in a uniform and equitable manner. This role will also drive efforts to codify and improve our enrollment systems and processes. 

Key Responsibilities

  • Maintain portfolio of regional cities and drive team conversion efforts to target 50 enrolled learners per cohort 
  • Guide applicants and prospective learners through online application, screening, eligibility, interviews, and placement tracks to help drive program and job retention
  • Execute daily admissions process to help engage and move an applicant through the process.
  • Engage in weekly strategic communication with those individuals who have a location unknown to move into the application process.
  • Use risk assessment tool and work closely with Career Advancement and instructional staff to determine max levels of risk each program cohort can support 
  • Plan and conduct virtual taster days, Q&A sessions, and support diagnostic or follow-up interviews
  • Manage effective admission and enrollment systems and operations while adhering to Generation standards 
  • Evaluate the effectiveness of various admissions tactics by analyzing applicant data, contribute to departmental best practices, and regularly present findings to leadership to improve the enrollment process overall 
  • Represent Admissions & Enrollment team in internal trainings and external prospective applicant events 
  • Coordinate with Program Compliance for any applicant escalations with thorough adherence to policy, procedure, and guidelines
  • Enhance Generation’s admission department and overall brand reputation by executing in accordance with standardized practices and building strong applicant relationships

Data Management 

  • Determines prospective learner's level of program readiness and behavioral risk factors by researching, analyzing, and documenting a holistic representation via the prospective learner’s application data, outreach and video interview. 
  • Liaises with the Data Systems team to raise learner-affected & admin-specific technical issues (e.g. tracks submitted tickets, prioritizes escalations, etc.)
  • Assists and guides A&E team members with troubleshooting any learner issues/questions with acceptance status, Cohort Selection Form and allocation. 
  • Engages in daily quality assurance practices utilizing multiple systems/tools for the admissions process (e.g. tagging duplicates, correct coding, etc.) 

Profile

  • 3+ years of experience as admissions counselor, in admissions or enrollment
  • Bachelor’s Degree in Education, Counseling or relevant field preferred
  • Combination of educations and/or work experience will be considered
  • Excellent active listening, verbal and written communication and interpersonal skills
  • Strong planning, people reading, and decision-making skills, and ability to stay organized
  • Driven by results
  • Quality motivator, willingness to guide others
  • Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for Generation's mission and commitment to working collaboratively
  • A growth mindset; self-reflective and open to frequent feedback from multiple stakeholders
  • A positive, solutions-oriented attitude, drive for excellence, and ability to be a team player
  • An entrepreneurial spirit, embracing the opportunity for creativity and hard work inherent in a start-up
  • A strong sense of ownership (takes personal responsibility for meeting objectives) and timeliness

Salary & Benefits

This is a regular, full-time (40 hours/week) salary, exempt position. The salary range for this position is $60,000-$70,000. There is a generous benefits package (medical, dental and vision, disability and life insurance, PTO, employer match on retirement contributions, observation of all federal holidays. Flexible scheduling and 100% remote..

Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds. 

“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”

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Applications are now closed

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