Associate, Direct Fulfillment at Donors Choose

Hybrid in New York City or Remote in CA, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI

$43,000 - $52,000/year

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DonorsChoose makes it easy for anyone to help a teacher in need, moving us closer to a nation where students in every community have the tools and experiences they need for a great education.

Since 2000, more than 5 million people and partners have contributed $1 billion to support 2 million teacher requests for classroom resources and experiences. Projects range from art and sensory supplies to help students learn the alphabet, to excavation kits for exploring fossils, to inclusive books and puzzles that affirm students’ identities. We proudly serve all US public schools, public charter schools, and Head Start centers, and we combat systemic inequity by driving a majority of donations to schools that have been historically underfunded due to economic and racial inequity.

DonorsChoose has been recognized as a best place to work by GOOD Magazine and the Nonprofit Times, while Fast Company named DonorsChoose one of the 50 Most Innovative Companies in the World—the first time a charity has made this list. Our dedicated team works from across the United States bring classroom dreams to life.

Team Overview

The Finance, IT & Procurement Department builds relationships and systems to protect the financial integrity, technical infrastructure, and information security of our organization, while ensuring the right resource or experience is delivered to teachers without delay. You’ll help deliver on the core mission of our organization by leveraging best-in-class fulfillment and customer service practices to ensure that materials get to the right place at the right time.

Within the Procurement team, the Direct Fulfillment subteam manages relationships with a growing roster of small and midsize companies. This new shopping choice for DonorsChoose projects is fully managed by the Direct Fulfillment team. For the first time in org history, an internal DonorsChoose team is bulk purchasing select products in advance, managing warehouse inventory, and fulfilling orders directly to our teachers.

The DonorsChoose Featured Favorites store showcases products from 30+ BIMPOC-owned businesses and creators, which allows DonorsChoose teachers to easily shop and direct their project spending to support a more diverse range of suppliers.

With a focus on continuous improvement, technology, and building scalable solutions, we are seeking an energetic and creative team member who will thrive in our work environment.

About the Role

In this role, you’ll be a core part of running this new fulfillment pathway and supporting process transitions for long-term viability. You’ll synthesize information from internal and external sources and translate it into recommendations for actionable changes and improvements this school year. You’ll work to solidify Direct Fulfillment as a durable and resilient model expansion providing a carefully, curated selection of in-stock resources for DonorsChoose teachers.

Primary Responsibilities

  • Ensure our teachers’ shopping and fulfillment experiences flow smoothly
    • Monitor and oversee daily support of end-to-end order processing requirements for Direct Fulfillment, including project management for purchasing and receiving resources 
      • Direct daily tasks of one Specialist who’ll provide frontline support   
      • Manage all inventory resources ordered from suppliers and processed at our 3P logistics provider(s) with consideration of costs and time-sensitive priorities
      • Maintain accurate inventory and financial records – e.g. details on pricing, supplier and logistics provider performance, delivery metrics
  • Drive efficient growth of this new shopping pathway for our teachers
    • Collaborate across internal and external teams independently, including ongoing work with Finance, Operations, and Community Growth & Impact colleagues 
    • Identify trends and opportunities to streamline processes and improve stakeholder experiences as we scale Direct Fulfillment
      • Utilize an array of sources to develop data-driven recommendations 
  • Support learning and exploration as we build a long-term structure
    • Contribute toward our team’s strategic development, key performance indicators, and FY23 experiment design and execution
    • Improve system resilience and durability as we scale toward a long-term, financially viable model


This position might be for you if:

You are motivated by our mission and share our core values of: relentlessness, user focus, flexibility, ingenuity, teamwork, and transparency.  We seek a team player who is/has:

  • Highly organized, very thorough and detail-oriented (nothing gets past you!), and able to coordinate and prioritize multiple activities simultaneously with flexibility and an ability to quickly adapt to a change in project priorities
  • A problem-solving, solution-focused philosophy; belief in continuous improvement; and a customer-focused mindset
    • Natural interest in finding root causes and turning those problems into opportunities
    • Comfortable with repetitive tasks and able to shift priorities as needed based on workload trends 
    • Strong quantitative and analytical skills 
    • Data analysis experience, with an ability to apply a critical thinking lens
  • Committed to racial equity
    • Excited to play a role in our evolution to more directly address racial inequity in education
    • Willing and able to engage in conversations about race, representation, and equity
    • Comfortable lending your voice and perspective, and listening to learn
  • Self-motivated and can successfully incorporate feedback for professional growth
  • A solid computer literacy foundation 
    • Advanced proficiency in Office/Google Workspace, especially Excel/Sheets
    • Tech savvy, comfortable in an online environment, and a willingness to learn new systems
  • Strong speaking, writing, interpersonal, and presentation skills
    • Demonstrated ability to collaborate and build strong relationships - account management experience a plus
  •  2+ years of experience in a relationship building, operational, or data-centric role

Compensation and Benefits

Our compensation philosophy ensures that we are both externally competitive with tech-forward nonprofits of a similar size and internally fair in our pay practices. The following ranges represent the target offer range given the scope and experience expectations for this role. 

  • The hiring salary range for this role is $43,000 - $52,000
  • We have a hiring salary range of $49,000 - $58,000 for specific higher cost of labor locations, which include New York City, San Francisco, Los Angeles, Seattle, Boston, and Washington, D.C. 

Once employees are hired, the salary range for their role increases to ensure that employees are able to receive performance-based raises and grow in their role. 

We are open to a variety of experiences, and recognize that the person we hire may be less experienced or more senior than this job description as posted. If that’s the case, an updated salary range will be shared with candidates if they move forward in our hiring process.

In addition, we offer full-time staff 25 paid vacation days per year and 11 paid holidays, a rich employer-paid individual and family health plan, a matching 401(k) plan (up to 5% of base salary), annual professional development stipend, and casual and flexible work environment. To learn more about what it is like to work for DonorsChoose, visit our careers page.

Hybrid Workplace and Other Details

In this role, you’ll have the option to work a flexible hybrid schedule in our NYC office, or to work fully remotely from CA, DC, FL, GA, IL, IN, MD, MI, NJ, NY, OR, PA, TX, or WI. 

Candidates who are not in the NYC area should expect to travel to our NYC office on as-needed basis, about 4-6 times per year. All work-related travel expenses will be covered by the organization and proper safety precautions will be taken to prevent the spread of COVID-19. 

DonorsChoose is a fully vaccinated workplace and all new employees, regardless of their work location, will be asked to share proof of full vaccination against COVID-19 within two weeks of their hire date or request an exemption from this policy due to a disability or sincerely held religious belief or practice.

To Apply

Please submit your resume online and answer the application questions. A cover letter is optional and may be addressed to Amy Soler, Senior Director of Direct Fulfillment.

A Final Note

The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.  

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

Apply Now

Applications are now closed