Controller at Crisis Text Line


$122,000 - $178,000/year

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Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.

Why you should join our team: 

  • Our work is transforming the way people in pain access support at their fingertips
  • Our work is innovative in the crisis response space
  • Our dynamic, fun, and diverse culture
  • Our meaningful cause, led by empathy and innovation
  • Our strong values at the center of all we do
  • Our commitment to diversity, equity and inclusion
  • Our commitment to engagement and belonging
  • Our commitment to our employees and their holistic wellbeing
  • Our  value of work/life balance
  • Our growth mindset and prioritize professional development
  • Our leaders who truly care

What you will be doing:

As the controller you will work closely with the CFO to ensure that the organization’s financials are accurate; that reporting is timely; and that the finance team excels in being a strategic partner to teams and individuals across the organization. You will improve internal controls, policies, and procedures. You will be the heartbeat of the finance team - an accounting authority, an effective manager, and a source of positivity and progress. You will be a manager that supports, trains, and empowers your team. You will also be a customer-service minded individual that understands the value of the finance team’s partnership in support of other teams’ and the overall organization’s goals.

  • Manage and monitor all accounts, ledgers, and reporting systems ensuring compliance with appropriate GAAP standards and regulatory requirements as well as the requirements of private contributions, loans, and government contracts
  • Maintain internal control safeguards for the receipt of revenue, costs and both team and organizational budgets and actual expenditures
    • Maintain and implements a system of accounting policies, procedures, and controls over accounting transactions to:
      • Minimize risk
      • Streamline policies, procedures and workflow
      • Uphold federal, state, and local legal standards by remaining knowledgeable about existing, new, and potential future legislation
  • In conjunction with the accounting team, close all accounts on a monthly basis in support of departmental budget to actual reporting
  • Work with external auditors and lead the preparation of the annual audit and 990 fillings
  • Manage and support the accounting team with thoughtful leadership that creates an environment of trust and productivity
  • Support the People & Operations team to ensure the smooth and accurate processing of payroll, benefits, and employee development offerings
  • Partner with the business development team to reconcile monthly accounts receivable reconciliation and reporting; ensure the correctness of data flow from the donor management system (Salesforce) into the accounting system (NetSuite)

What you bring to the table:

  • You have a Bachelor's degree in business, accounting, or related field or equivalent job experience
  • Professional accounting certification, including CPA, CMA, CGA, or CA highly preferred
  • 10+ years proven accounting experience
    • 5+ years experience as a senior-level accounting or finance manager
    • Experience as a public/non-profit auditor preferred
    • 3+ years managing small teams
    • Working knowledge of federal, state, and local tax compliance regulations and reporting
  • Highly knowledgeable in finance and regulatory standards (GAAP)
  • Comprehensive working knowledge of detailed financial data analysis
  • Proven payroll experience, with a focus on streamlining accounting processes
  • Proficiency in excel, NetSuite, gSuite 
  • Experience with Salesforce and Zenefits preferred
  • You embed both intermediate-knowledge level of cultural awareness and accountability
  • You are able to foster belonging and elevate diversity creativity and innovation within the department

Salary Range: $122,000 - $178,000
This range is provided by Crisis Text Line. Your actual pay will be based on your skills, experience, location, and applicable law (such as local minimum wage laws). We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.


Crisis Text Line employee  benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. 

 Benefits include: 

  • 20 paid holidays including:
    • Federal  holidays like Juneteenth and Labor Day
    • Election day
    • Holiday break from Dec 24  through January 1
    • 2 renewal days 
    • 2 floating holidays  
  • Flexible  paid time off, including: 
    • 15 vacation days
    • 3 personal days
    • 7 sick days 
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness,  regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  •  Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
    • Mental health  (Monthly) 
    • Internet Service (Monthly) 
    • Professional Development (Annual)
    • Wellness (Annual)
    • Home office setup (One time/First year)

(Benefits only apply to full-time employees)

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.

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