Customer Success Manager III at Anaconda

Remote,

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Role: Customer Success Manager III

Reports to: Director of Customer Success

Department: Customer of Success

Location: Remote, US

Job Type: Full Time, Exempt

 

Help us Shape the Future of Data

Anaconda is the world’s most popular data science platform. With more than 30 million users, the open source Anaconda Distribution is the easiest way to do data science and machine learning. We pioneered the use of Python for data science, champion its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage and groundbreaking research.

Anaconda is seeking people who want to play a role in shaping the future of enterprise machine learning, and data science. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture of ability and humility and an environment that is both relaxed and focused. We stress empathy and collaboration with our customers, open-source users, and each other. 

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

 

Summary

Anaconda is seeking a talented Customer Success Manager III to join our rapidly-growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science and machine learning.

 

What You’ll Do:

  • Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations
  • Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors within stakeholders of our enterprise customers
  • Support our customer through the Anaconda Customer Journey by identifying how the customer uses the platform and by providing tools and resources for the continuous improvement of their product utilization
  • Actively engage with passive customers to keep them up to date with our product, new features, and to share the Anaconda value proposition 
  • Conduct semi-annual customer meetings to gauge the current customer journey stage, expansion opportunities, and renewal potential
  • Drive resolution to customer issues and obstacles, by working collaboratively across cross-functional internal teams to ensure a great customer experience
  • Serve as the voice of the customer within Anaconda to positively influence product and solution capabilities and offerings
  • Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals

 

What You Need:

  • 5 plus years of Account management or Customer Success experience
  • Experience with SaaS technology, cloud systems, and product integrations, with open source preferred
  • Track record of successful renewals and contract management
  • Track record for supporting product implementations in the CSM role   
  • Experience with working with enterprise customers
  • Excellent negotiation skills
  • Ability to be observant to customer cues
  • Ability to draw conclusions and make decisions without oversight
  • Ability to manage multiple customers at multiple stages
  • Comfortable in front of a camera and recording videos
  • Team attitude: “I am not done, until WE are done”
  • Embody our core values:  
    • Ability & Humility
    • Innovation & Action
    • Empathy & Connection
  • Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.



What Will Make You Stand Out:

  • Experience working in a fast-paced startup environment
  • Experience working in a open source or data science-oriented company
  • Experience with Project Management

 

Why You’ll Like Working Here:

  • Unique opportunity to translate strong open source adoption and user enthusiasm into commercial product growth
  • Dynamic company that rewards high performers
  • On the cutting edge of enterprise application of data science, machine learning and AI
  • Collaborative team environment that values multiple perspectives and clear thinking
  • Employees-first culture
  • Flexible working hours
  • Medical, Dental, Vision, HSA, Life and 401K
  • Health and Remote working reimbursement 
  • Paid parental leave - both mothers and fathers
  • Pre-IPO stock options
  • Open vacation policy and monthly company days off known as Snake Days
  • 100% remote and flexible working policy – we embrace this fully through how we operate as a company

 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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