Infrastructure Engineer at Granicus

United States (Remote)

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Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

Granicus is looking for an experienced Infrastructure Engineer to join our internal GovQA infrastructure and network team.  This role is  responsible for providing on-site support and/or project management for in-office and remote users and systems at GovQA including: configuration, maintenance, troubleshooting, incident response, security, proactive trend analysis and solutioning, infrastructure architecture and vendor management. This role also administers and maintains the SaaS application hosting platform.

* Please note, this is a hybrid position so requires working in the office at our Woodridge, IL location 1-2 days per week, and remote the other 3-4 days per week.

What You Will Do
Provide on-site technical support for the GovQA office and remote users/systems
Administer and support Azure Government Cloud resources and security controls
Participate as a key member of the Incident Response Team to resolve system outages, disaster recovery, or malicious attacks
Assist with resolving production and security issues to ensure system availability and data security for customers.
Track/log all details regarding service requests, incident response, and action reporting.
Coordinate escalation of service requests/incidents as required.
Perform daily review of open/closed tickets to analyze trends and proactively identify potential problems and implement avoidance measures.
Architect key infrastructure in the office and production environments.
Configure, maintain, and repair various office systems and networks as needed such as: VoIP, file server, WiFi, etc.
Monitor physical and logical security at the GovQA offices for malicious activity, alerting technical management if trouble is spotted.
Provide on-call/after-hours support when necessary
Assess new technology needs/requirements, make recommendations, and engineer approved solutions to meet them.
At the direction of leadership, initiate and manage approved technical projects related to SaaS platform enhancement, security, performance, or end of life initiatives.
Coordinate with contractors and vendors to complete work orders. 

Who You are
Possess 3 years experience providing end user support in a fast paced Microsoft environment
Experienced in configuring and maintaining Microsoft products (Windows servers, desktops, and laptops, etc)
Experienced with Azure cloud architecture and administration, and a variety of cloud applications (e.g. Google Docs, VoIP, O365, etc.)
Experienced with Linux, VoIP, firewall/networking technologies and VPN deployment and configuration
Customer-service focused with the ability to manage customer expectations
A Self-starter with a high degree of technical, organizational, and problem-solving skills
Possess excellent with verbal/written communication, people, and presentation skills, with a high attention to detail
Experienced with virtualization and network-attached storage (ProxMox/CEPH preferred)
Experienced with HP pro-curve switching, VLAN configuration, and GPO creation and deployment

Security Requirement:  Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.

*Starting rate may vary by experience and/or location*
Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Come see the impactful work we’ve done on communities across the country (and world!): https://granicus.com/success-stories/ 

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Tuition & Training Reimbursement
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage 
- Transit and/or parking supplement for office-based employees
- Free snacks and drinks in our offices
- And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. 

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Applications are now closed