Managing Staff Designer, CMS (remote) at Adhoc

Washington, DC

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This is a fully remote position. 

Work on things that matter

Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to design and engineer government systems that connect Veterans with services, bring affordable health care to millions of people, and support important programs like Head Start. And as we work to make critical government services intuitive, accessible, and human-centered, we’re also changing how the government thinks about and uses technology. If you thrive on change, want to help close the gap between consumer expectations and government services, and can see the possibilities in ambiguity, then we want you here with us. 

What matters most

Ad Hoc operates according to our commitment to inclusivity, acceptance, accountability, and humility. We aren’t heroes. We believe in missions larger than our individual selves and leave our egos at the door, learn from our mistakes, and iterate in order to better serve the people in our country. We prioritize building teams that represent the diversity of the people our government serves. We love the challenge of government-size projects. We want to bring skills to federal agencies, help them better meet the needs of their users, and close the gap between consumer expectations and government. 

Built for a remote life

Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide distributed team since the beginning. Being remote by design allows Ad Hoc to be thoughtful and intentional about creating diverse teams and supporting them with a work environment that fits their lives. With a generous PTO policy and Slack channels for every interest (from bird watching to space nerds to parenting) our culture embraces the things happening in your life. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that’s embraced. 

The CMS business unit covers our work with the Centers for Medicare & Medicaid Services, including,, and the Blue Button API. Our team supports CMS in building and improving online public experiences and APIs that are reliable, accessible, and user-centered. We are deeply embedded within CMS, partnering agency-wide to include with the Office of Communications, Office of Enterprise Data and Analytics, Center for Medicaid and CHIP Services, and Center for Medicare and Medicaid Innovation. Our work includes helping millions of people enroll in healthcare and access Medicare and Medicaid benefits, as well as helping CMS improve the quality of Medicare and Medicaid services for beneficiaries and clinicians.

Career Path Summary: Managing Staff Designers focus on the direction of design within a program setting, but across delivery teams. They contribute in meaningful ways to key design work, operations, strategic initiatives, and management on their program. They are mostly focused on providing guidance and individual career direction for their assigned team, but do sometimes individually contribute to delivery work.

Job Summary and Responsibilities: A Managing Staff Designer is an experienced designer who supports people working with multiple delivery teams. They effectively prioritize UX design, while balancing user and business needs. They collaborate with other practices while positively shaping product strategy for their teams. The Managing Staff Designer may conduct small amounts of hands-on design work, and apply their deep knowledge of design methods and approaches. They guide teams to proactively tackle undefined, complex challenges and consistently bring a big picture, strategic mindset to their work. They are excellent communicators and storytellers who distill highly complex issues into focused, understandable approaches. They plan and facilitate collaboration, building strong relationships across disciplines, stakeholders, customers, and business partners. They lead interviews, mentor, and provide overall guidance and individual career direction to their assigned team. 

Practice Management: As a people leader within the design practice, you will build, lead, and develop other members from your practice and ensure they adopt and apply the best practices, principles, and values that are important to the health and quality of the design practice and to our customers.  

The Managing Staff Designer is responsible for (Essential Functions):

  • Craft
      • Has a mastery of UX process and craft skills. Proactively tackles undefined, complex challenges and consistently brings a big picture, strategic mindset to their work. 
      • Oversees and/or delivers design work, including discovery artifacts, sketches and rough prototypes, wireframes, UX flows, and high fidelity prototypes
      • Uses design skills to make strong typography, layout, and hierarchy choices
      • Provides design critique, heuristic evaluations, and competitive analysis
      • Provides and receives mentorship from other designers
      • May contribute to design libraries and provide visual design and brand artifacts
    • Communication
      • Excellent communicator and storyteller. Able to make compelling artifacts and presentations that distill highly complex issues into focused, understandable solutions.
      • Plans and facilitates collaboration, building strong relationships across disciplines, stakeholders, customers, business partners. Able to synthesize multiple inputs into a cohesive approach and get buy-in.
  • Professionalism
      • Works independently and performs multiple tasks without supervision. Leads projects from beginning to end.
  • Engagement
      • Positively shapes overall product strategy for their teams, effectively balancing user needs, business needs, and technical capabilities. 
      • Plans and facilitates collaboration, building strong relationships across disciplines, stakeholders, customers, business partners. Able to synthesize multiple inputs into a cohesive approach and get buy-in.
  • Influence
    • Practice Management
      • Manage performance, in terms of both craft and associated competencies relevant to career development, for assigned individuals within your practice. This includes supporting program managers in hiring, onboarding, and conducting annual performance reviews.
      • Provide coaching and development to design team members, which includes regular 1-on-1s, defining growth goals and development plans with individuals, and creating a culture where team members can learn and evolve.
    • Supports people working with multiple delivery teams. Leads UX efforts, effectively advocates for prioritization of UX work balancing user and business needs. May do a small amount of hands-on research or design work.
    • Sets and aligns expectations with their team, program, and practice area. Can independently facilitate interactions towards course correction when goals are misaligned.
    • Provides recurring craft and professional development mentorship for UX practitioners.
    • Contributes to and leads internal practice, company, and strategic initiatives. Develops recruitment strategies, interviews candidates, and recommends staffing needs for their team. 
    • Creates business development materials

Some basic requirements

  • All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
  • You must be legally authorized to work in the U.S now and in the future without sponsorship.
  • As a government contractor, you may be required to obtain a public trust security clearance.


  • Company-subsidized Health, Dental, and Vision Insurance
  • Vanguard 401K Plan
  • Unlimited Vacation
  • Continuing Education/Annual Conference Attendance Stipend

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

In support of the Colorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $128,183 - $169,065 and information on benefits offered is here. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

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Applications are now closed