Operational Compliance Specialist at Care Access

Remote, US

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What We Do
Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
-To lead and execute an operational quality compliance framework within designated region
-To drive and deliver operational quality and process improvement initiatives, training, and compliance across the region to increase operational quality, efficiency, and long-term business success.
-To provide consultation on operational quality, risk, and regulatory and legislative compliance to sites / functional departments.
What You'll Be Working On
Duties include but not limited to:
-Complete operational compliance checks on clinical trial documents at sites.
-Maintain a quality and compliance role within operations, separate from operational quality control (QC) and routine operational activities.
-As part of the regional team, provide quality focused support to the business so that regulatory compliance and commercial objectives are achieved.
-Assist regional operational staff with Corrective Action and Preventive Action Plan (CAPA) definition to ensure adequacy, robustness, and compliance with Standard Operating Procedures (SOPs), regulations and best practice.
-Maintain a regional CAPA owner listing and robust mechanisms for ensuring quality findings and CAPAs are addressed, implemented and effective.
-Escalate issues to management/QA.
-Support regional staff with process improvement and procedure definition and process mapping, where applicable.
-Facilitate and report root cause analysis to aid CAPA definition and process improvement, where applicable.
-Establish and maintain processes, procedures, and minimum expectations for operational compliance (OC), including, but not limited to:
Oversight of quality control (QC), CAPA and process effectiveness
Process for OC assessments, including scope/purpose/responsibilities
A risk-based approach
Regional OC activity schedule
-Process for OC output reporting, trending, distribution, follow up and CAPA definition.
-Identify operational quality performance measures, collate metrics on data generated within operational compliance and provide required metrics/RAG reports to management, as appropriate.
-Ensure operational quality, participant safety and data integrity are at the forefront of all activities through review and interpretations of quality reports (e.g., audit reports, noncompliance, inspection output, complaints) and specific activities undertaken via regional operational compliance.
-Support internal governance structures within the region to facilitate quality, process improvement and compliance within operations.
-Support development and delivery of client governance/quality agreements in conjunction with QA and operational management.
-Support the QA function with regards to notification, preparation and facilitation of client audit and regulatory inspections, investigations of non-compliance and tracking and follow up of regional CAPA status ensuring on time completion of quality related tasks.
-Maintain effective relationships internally and externally, for efficient and effective delivery of service.
-Comply with company quality framework, regulatory (GCP) legislation, guidelines, and international standards.
-Provide training on functional GCP, and other compliance and quality related topics, as required to improve quality and expertise within the operation of the regional research centres.
-Safeguard confidentiality of staff, participant and sponsor matters as required by regional Data Protection and Good Clinical Practice expectations.
Physical and Travel Requirements
-This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
-Operates no tools, machinery, or equipment. No significant lifting.
What You Bring
Knowledge, Skills, and Abilities:
-Expert working knowledge of GCP guidelines and quality regulations/expectations pertaining to clinical trials.
-In depth knowledge and understanding of the requirements, best practice, and organization of a clinical research site.
-Experience in training other members of staff at all levels.
-Excellent communication skills and the ability to manage upwards successfully.
-Ability to work independently, with minimal supervision, and be confident to make local decisions and escalate accordingly.
-Willingness to travel regionally on a regular basis.
-Exceptional customer services skills to both internal and external stakeholders.
-An understanding and experience of working within a matrix management environment.
-Experience of working within a highly regulated environment.
-Personal skills including assertiveness, persistence, flexibility, highly organised and detail oriented.
-Research Experience in managing Stressful situations and managing controversial issues whilst firmly adhering to the principles of the regulations and guidelines.
-Expertise in reviewing, revising, and writing Standard Operating Procedures.
-Ability to manage projects / teams of significant scope and complexity, while meeting all deliverables and timelines.
Certifications/Licenses, Education, and Experience:
-Worked as a clinical research auditor or clinical research associate (CRA) / clinical trials monitor (CTM) for at a minimum of 3 years and have had exposure to internal audits as well as Regulatory Body inspections.
Benefits (US Full-Time Employees Only)
-PTO/vacation days, sick days, holidays.
-100% paid medical, dental, and vision Insurance. 75% for dependents.
-HSA plan
-Short-term disability, long-term disability, and life Insurance.
-Culture of growth and equality
-401k retirement plan
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best
physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or
expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

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