Paralegal /Legal Assistant at Crisis Text Line


$54,000 - $81,000/year

Apply Now

Applications are now closed

Get more jobs like this straight to your inbox


Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.


As a Paralegal / Legal Assistant, you will work directly under the supervision of our General Counsel and related stakeholders in the organization on a variety of legal-adjacent and administrative issues as they arise. You’ll have the chance to assist with difficult, nuanced, high-stakes legal matters at a fast-moving and growing international non-profit straddling the tech and mental health services sectors, help the org function more efficiently, and interact regularly with legal and non-legal staff independently.


  • Assist with drafting, negotiating, cross-functionally assessing, transmitting, and maintaining records relating to contracts throughout the org (including contracts for licensing intellectual property rights, collaboration partners, licensees / affiliates, international expansion)
  • Research, monitor, and report to General Counsel and relevant stakeholders on relevant legal & regulatory matters (including but not limited to labor & employment, taxation, governance, regulatory, data privacy & security) and related risks affecting the org and/or its personnel
  • Manage legal & legal-adjacent projects, deadlines, and requests, monitoring & triaging relevant issues for the Legal team and related stakeholders to ensure compliance, timeliness, & prioritization.
  • Perform administrative tasks relating to alleged violations of org policies by volunteers, requests for deletion of volunteer / applicant account information, and requests for texter information, subject to strict confidentiality and privacy requirements.
  • Conduct document collections; participate in internal investigations & witness preparation in connection with litigation, regulatory inquiries, internal investigations, or related matters.


  • B.A./B.S. required and or equivalent experience 
  • 2+ years experience as a paralegal or legal assistant required, specifically including experience with:
      • drafting / negotiating contracts
      • intellectual property law
      • employment law
      • litigation matters
  • Prefer experience with nonprofit, tax, governance, investigations, trademarks; experience working in a mid-size to large law firm or in-house, ideally in a NY nonprofit, but not required
  • Exceptional organizational skills, agility, and regard for confidentiality. Ability to exhibit discretion and strong judgment. Demonstrated ability to act responsibly within interdisciplinary team contexts a plus, particularly in a fast-paced, entrepreneurial environment
  • Alignment with our mission of empathy, positivity, and resilience, while being a team player, and receptive to feedback.
  • Willingness to complete our Crisis Counselor training is required.

Salary Range: $54,000-$81,000. This range is provided by Crisis Text Line. Your actual pay will be based on your skills, experience, location, and applicable law (such as local minimum wage laws). We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.


Crisis Text Line employee  benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. 

 Benefits include: 

  • 20 paid holidays including:
    • Federal  holidays like Juneteenth and Labor Day
    • Election day
    • Holiday break from Dec 24  through January 1
    • 2 renewal days 
    • 2 floating holidays  
  • Flexible  paid time off, including: 
    • 15 vacation days
    • 3 personal days
    • 7 sick days 
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness,  regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  •  Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
    • Mental health  (Monthly) 
    • Internet Service (Monthly) 
    • Professional Development (Annual)
    • Wellness (Annual)
    • Home office setup (One time/First year)

(Benefits only apply to full-time employees)

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.

Apply Now

Applications are now closed

Not the right fit?