Salesforce Administrator at Grafana Labs

United States (Remote)

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Description of Duties

As a Salesforce Administrator, you’ll play a vital role at Grafana Labs. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions with our Senior Salesforce Administrator. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user experience including support tickets, documentation, and designing solutions with user satisfaction as a priority.

We are looking for someone with an understanding of the Salesforce platform and a desire to keep learning. The Salesforce Administrator should be comfortable liaising with end users and enjoy learning new business processes in order to translate them into technical solutions.

Key Responsibilities

  •  Assist the Senior Salesforce Administrator/Platform Owner with various Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
  •  Identify and gather requirements from end users and stakeholders with assistance from the Senior Salesforce Administrator/Platform Owner
  • Create training materials and improve existing Salesforce training materials.  


  • Salesforce Certified Administrator
  • At least a year of hands on Salesforce experience in the Salesforce Sales Cloud; 2-4 years preferred
  • Experience gathering requirements and proposing technical solutions
  • Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
  • Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
  • Experience creating and maintaining technical documentation with or without assistance.

What you’ll bring to the role

  • Demonstrates enthusiasm towards continued personal/professional development
  • A proactive attitude to platform enhancements

About Grafana Labs: There are more than 900,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a SpaceX launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include three other open-source projects, Grafana Loki (for logs), Grafana Mimir (for metrics), and Grafana Tempo (for traces).
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.
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Applications are now closed