Senior Manager Field Operations at Care Access

Remote, US

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What We Do: 
Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. 

Who We Are: 
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.  

Position Overview:
As the Senior Manager Field Operations, you will manage a team of Coordinators who deploy to research sites in the U.S. for a variety of community initiatives. You will work cross-functionally with the Delivery Teams to execute on site set-up, trial implementation, maintenance, and site / trial decommission. You will lead operations activities like deployment strategy, communication planning, and workflow implementation and improvement. You manage the team who triage and facilitate resolution of field inquiries with organizational partners. 

Every day will look a little different. You’ll solve new and unexpected problems on a regular basis. To thrive in this role, you must stay calm under pressure and have experience working with a team in fast-paced, high-pressure healthcare, or disaster relief environments. Comfort with ambiguity is a necessity; we don’t always have all the answers right away, but you are empowered to make decisions to address challenges.

What You'll Be Working On:
Ensuring compliance with all company-wide established performance objectives, individual and collective sponsor project(s) requirements, adherence to all company-wide Standard Operating Procedures. 
Partner with Training to implement, develop, and execute a learning plan for the various functions at Care.
Support/lead the collaboration of the Operations, Clinical, and other functional teams on the ground (in the field) to execute on the mission.
Communication link between the onsite and remote teams.
Quickly establish processes and solutions that address the changing needs of those on the ground, the needs of the mobile event, or Study.
Support and coordinate fleet logisticsFormalize programs, create retention strategy and 1/1 talent development 
1/1 talent development
Formalizing programs

Physical and Travel Requirements:
You must be willing and able to travel up to 50% nationwide for this role. Travel to Austin, Texas Albany, NY and Orlando, FL will be frequent.

What You Bring: 

Knowledge, Skills, and Abilities:
Strong Customer Success mentality. 
Able to prioritize, support, and follow through on assignments. 
Strong computer skills with demonstrated abilities using clinical trials database, IVR systems, electronic data capture, MS Word, and Excel.
Extremely strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, clients and vendors. 
Work effectively and collaboratively with other team members to accomplish mutual goals with a positive and supportive attitude. 
Ability to communicate and work effectively with a diverse team of professionals.
Ability to balance tasks with competing priorities. 
Critical thinker and problem solver. 
Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done.
High level of self-motivation and energy. 
Ability to work independently in a fast-paced environment with minimal supervision.

Certifications/Licenses, Education, and Experience: 
2+ years of experience in clinical operations, healthcare technology, or relevant pharmaceutical/research experience.   
2+ years of experience logistics 
2+ years’ experience managing direct reports, recruiting, hiring, training, and providing crucial course correction and feedback to create a high-performance team.
Preferred in Austin, TX
Bachelor’s degree or equivalent of education and experience

Benefits (US Full-Time Employees Only)
-PTO/vacation days, sick days, holidays. 
-100% paid medical, dental, and vision Insurance. 75% for dependents.
-HSA plan
-Short-term disability, long-term disability, and life Insurance. 
-Culture of growth and equality
-401k retirement plan
Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success. We do not discriminate based on race, sex, religion, color, national origin, gender identity, age, marital status, veteran status, or disability status.
At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients. Our team of experts is paving the way to take this vision forward through innovation and a unique technology-enabled service model. 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.

Apply Now

Applications are now closed