Solution Advisor - Lumere at Global Healthcare Exchange

Office Location or Remote - USA

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What you will be doing:

 

Under the direction of the Manager, Solution Advisory, Solution Advisors are responsible for driving value for Lumere clients. Focused on driving an increase in utilization of Lumere’s solutions and user engagement through day to day client support. You will provide expert assistance to clients that enables them to make financially-impactful, clinically-informed decisions about medical device selection and introduction using Lumere’s medical device research and analytics tools. You will serve as a primary point of contact to help clients navigate Lumere’s solutions and services, while providing strategies and best practices to strengthen their impact across their system.  You will proactively monitor and engage users at each account to help them get the most out of Lumere.

The successful candidate will be a forward thinking, experienced healthcare supply chain professional (or relevant experience in the same space), with a strong understanding of healthcare operations, supply chain and/or value analysis. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

 

Responsibilities include:

  • Lead client advisory for portfolio of lower complexity clients (defined by but not limited to, subscription type, health system size, health system NPR)
  • Proactively ensure your portfolio of 10-15 clients (hospital system supply chain teams) are getting value from Lumere
    • Apply your experience in hospital supply chain to identify sources of value, pain points, and the path to success for each client
    • Deploy tactics that drive solution adoption, engagement, and user satisfaction at each client
    • Serve as a trusted advisor to understand client goals and share industry and Lumere best practices
    • Collaborate with other members of Lumere’s Services team to delegate & escalate client requests
  • Directly support current Sr. Solution Advisors as assigned with complex, high touch clients and/or support client initiatives as assigned by Manager, Solution Advisory
  • Support delivery of client requests related but not limited to limited to client training, client configuration, client account planning
  • Support the development and execution of user events (including but not limited to User Group Meeting, Cross-user best practice training, user success stories), specifically aimed at cohort of clients support
  • Proactively monitor client user reports (client health, client implementation, CISC growth) and identify areas of potential risk and growth and act accordingly
  • Contribute to the development of scalable content resources for Lumere clients (e.g., user guides, presentations, best practice recommendations, and other tools for the client)
  • Contribute cross-functionally to support Lumere’s business
    • Provide feedback on the product pipeline based on client feedback and your expertise
    • Support the development of content (webinars, blog posts) for current and prospective clients

 

 

Qualifications:

  • 3+ years experience in direct hospital-based operations, strategic sourcing and/or value analysis (or in-direct support as an external consultant/supplier supporting aforementioned functions) with expertise in forward-thinking best practices
  • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
  • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
  • Ability to effectively influence and communicate complicated ideas to senior leaders in health system
  • Team-oriented, doer mentality
  • Growth company DNA -- ability to thrive in a dynamic, fast-paced environment
  • Ability to travel to client sites as necessary (30-40% travel when safe to do so)

 

 

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

 

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe, Illinois, Florida, and Nebraska.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.


GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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