Support Engineer III at Anaconda

Remote, Germany, UK

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Role: Support Engineer III

Reports to: Manager, Technical Support

Department: Support

Location: Remote, Germany, UK

Job Type: Full Time- Salary


Help us Shape the Future of Data

Anaconda is the world’s most popular data science platform. With more than 30 million users, the open source Anaconda Distribution is the easiest way to do data science and machine learning. We pioneered the use of Python for data science, champion its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage and groundbreaking research.


Anaconda is seeking people who want to play a role in shaping the future of enterprise machine learning, and data science. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture of ability and humility and an environment that is both relaxed and focused. We stress empathy and collaboration with our customers, open-source users, and each other. 


Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.


Anaconda is seeking a talented Support Engineer to  join our rapidly-growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science and machine learning.


What You’ll Do:

  • Debugging code and helping customers solve complex problems with python and conda ecosystems
  • Working in a ticket queue with SLAs
  • Influence future product development cycles based on customer issue trends
  • Cross-departmental collaboration with custom services, integration, and product
  • Train and mentor colleagues
  • Software upgrades - Anaconda Enterprise applications on customer infrastructure
  • Participating in the on-call rotation for urgent customer issues
  • Listen to and be empathetic to customer’s needs
  • Identify and create documentation to enhance the customer experience


What You Need:

  • 5+ years of experience in a technical or application support role
  • Linux command line experience
  • Linux system administration experience
  • Basic networking understanding
  • Cloud (AWS, Google, Azure) and VM infrastructure experience
  • Docker experience and knowledge of Kubernetes
  • Persistent drive to improve workflows and make things better
  • Tenacity to troubleshoot complex problems
  • Strong customer communication skills
  • Passion for creating positive customer outcomes
  • Python debugging experience
  • Experience with conda installations
  • Basic scripting language experience
  • Team attitude: “I am not done, until WE are done”
  • Embody our core values:  
    • Ability & Humility
    • Innovation & Action
    • Empathy & Connection
  • Care deeply about fostering an environment where people of all backgrounds and experiences can flourish 

What Will Make You Stand Out:

  • Experience working in a fast-paced startup environment
  • Experience training junior colleagues
  • Proficiency on one or more scripting language
  • Python development experience
  • Windows systems administration experience
  • Experience working in a open source or data science-oriented company


Why You’ll Like Working Here:

  • Unique opportunity to translate strong open source adoption and user enthusiasm into commercial product growth
  • Dynamic company that rewards high performers
  • On the cutting edge of enterprise application of data science, machine learning and AI
  • Collaborative team environment that values multiple perspectives and clear thinking
  • Employees-first culture
  • Flexible working hours
  • Health and Remote working reimbursement 
  • Additional paid parental leave for fathers
  • Pre-IPO stock options
  • Open vacation policy and monthly company days off known as Snake Days (Minimum 42 days off)
  • 100% remote and flexible working policy – we embrace this fully through how we operate as a company.


An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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