UX Design Team Manager (Gvmt. Websites) at Granicus

United States (Remote)

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Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind.

We are looking for a UX Design Manager to lead our UX (User Experience) government web design team.  This role is responsible for the day-to-day operations of the UX Design team. The team consists of Web Designers and UX Specialists creating government websites built in our in-house CMS. The team works closely with Project Management and implementation resources.

As a manager, you'll confidently lead and promote a high-performance culture emphasizing productivity, empowerment, quality, and goal attainment. On occasion, you will interface with other teams such as product, marketing, and other product families – gaining full exposure and strong influence across the products, processes, and people that make our CMS offering the best in its class. Candidates must bring a consultative approach and a "whatever it takes" attitude to ensure client success.

What You Will Do:
Lead our UX strategy across our client-facing team members to deliver quality outcomes to our clients
Manage, motivate, mentor, and encourage direct reports; advocate for the customer, encourage team members to do the same
Manage all design aspects of projects from start to finish
Manage UX Design backlog, ensuring timely completion of tasks assigned to you and others
Conceptualize the design strategy through the development of prototypes, proof of concept documents, wireframes, and strategic reports
Follow standards and provide documentation of key processes
Ensure to drive innovation across User-Centered Design practice
Prepare strategic decisions as well as trade-offs based on project priority
Translate some team's work into functionality, features, and content
Recommend best approaches for implementation of user experience
Identify improvement areas plus prospective competitive advantage for advanced research as well as exploration
Demonstrate the ability to communicate complex concepts clearly across different audiences and varying levels of the organization

Who You are and Skills You Bring:
Three to five years of experience as a UX Designer with experience as a Product Designer or Visual Designer – experience with government is a plus
At least two years experience building and leading Design teams where each member takes accountability and is empowered to do exceptional work
Strong leadership skills to ensure the team is comprised of highly motivated, appropriately trained, well-informed individuals who understand their responsibilities and the business as a whole
Continually re-think processes to improve workflow in own department and cross-functionally
Proven experience interfacing directly with clients to achieve consensus and conflict resolution
A firm understanding of user-centered design processes and interaction design principles
Understanding of web accessibility standards (WCAG 2.0, section 508)
Proficiency with web analytics tools (Google Universal Analytics, Google Tag Manager)
Proficiency using one or more wireframing tools (XD, Sketch, etc.)
Proficiency using a graphic design tool (XD, Photoshop, etc.)
Experience using project management tools (Wrike, Jira, Asana, Trello)
Candidates should be prepared to do a portfolio review

Security Requirement: Responsible for “Company” information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of “Company” information assets in accordance with the company's information security program.

Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19.

*starting rate may vary by experience and/or location
Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Come see the impactful work we’ve done on communities across the country (and world!): https://granicus.com/success-stories/

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Tuition & Training Reimbursement
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage 
- Transit and/or parking supplement for office-based employees
- Free snacks and drinks in our offices
- And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. 

Apply Now

Applications are now closed